Level 1Customer Care

Customers need to register their complaint with the Customer Care Executive through any of the following modes:

Customer Care

Register your complaint

Call: +91 9888133360
Email: care@paisa24finance.com
Write To: Customer Care, Digital Lending Department
Barota Finance Limited,
SCO 859, NAC, Manimajra, Chandigarh – 160101

Level 2Grievance Redressal Officer

In case any customer is not satisfied with the resolution provided by the Customer Care executive, they can escalate to the Grievance Redressal Officer (GRO) after 7 days from the date of submission of Complaint to Customer Care executive but before expiry of 15 days from the date of initial submission of Complaint.

Grievance Redressal Officer

Escalate your complaint

Name: Chander Shekhar Bhateja
Call: 91 9888133350
Email: nodalofficer@paisa24finance.com

Level 3Principal Nodal Officer

In case any customer is not satisfied with the resolution provided by the Grievance Redressal Officer, they can escalate the Complaint to the Principal Nodal Officer of the Company, appointed under the RBI's Ombudsman Scheme for NBFCs after 5 days from the date of submission of Complaint to GRO but before expiry of 25 days from the date of initial submission of Complaint.

Principal Nodal Officer

Escalate your complaint

Name: Mr. Ravindran Swamy
Call: +91 9888223401
Email: grievanceredressal@barotafinance.com

Level 4RBI Ombudsman

In respect of all products and services offered by the Company, if the customer does not receive a response from the Company within 30 days OR is not satisfied with the response received, the customer may approach the Reserve Bank of India through the complaint lodging portal:

RBI Ombudsman

Approach the RBI

Portal: https://cms.rbi.org.in/
Email: crpc@rbi.org.in
Write To: Centralized Receipt and Processing Centre (CRPC)
4th Floor, Reserve Bank of India Central Vista,
Sector 17, Chandigarh – 160017

Note: A physical complaint letter may be sent within 90 days from the date on which the timeline specified above expires or the date of the last communication from the NBFC, whichever is later.

The Reserve Bank – Integrated Ombudsman Scheme, 2026 ('Scheme') and salient features of the Scheme are published on the website of the Company: https://barotafinance.com/grievance-redressal-gr-mechanism/